Privacy Policy

This Privacy Policy explains how Sure Thing Scaffolding Limited ("we", "us", "our") collects and uses information when you visit this website or submit a form. We are a UK company, registered office 76, Coldshott, Oxted, RH8 9BJ, United Kingdom, company number 17143725.

Information we collect

We collect information you choose to provide directly to us, including:

• Contact form data — name, email, telephone (if provided), subject, and message.
• Scaffold quote enquiry data — name, company name (if provided), email, telephone (if provided), and consent confirmation.
• Project address or postcode, voluntarily submitted as part of a scaffold quote enquiry.
• Property type and project requirement information, voluntarily submitted as part of an enquiry.
• Access, height, timing, and public area information, voluntarily submitted as part of an enquiry.
• Uploaded photographs, if and when the photo upload feature is enabled on the scaffold quote form.
• Any information you send us by email or telephone (only where a telephone number has been submitted).
• Limited technical and analytics information, only where you have consented to analytics cookies — see our Cookie Policy.

How we use this information

We use the information you submit to:

• Review and respond to contact and scaffold quote enquiries.
• Assess site suitability, access, dimensions, project duration, and other factors relevant to a potential scaffold arrangement.
• Communicate with you by email (and telephone, where a number has been provided) about your enquiry.
• Maintain records relating to enquiries and any resulting work.
• Understand website usage, only where analytics cookies have been accepted.

We do not sell your personal information, and we do not use it for unrelated marketing without your consent.

Legal basis for processing

We process the information above on the basis of legitimate interest (responding to enquiries and operating our business) and, where applicable, your consent (for example, when submitting a form or accepting analytics cookies).

Cookies and analytics

This website uses essential cookies required for the site to function, and optional analytics cookies used only with your consent. See our Cookie Policy for full details and how to manage your preferences.

Data retention

We retain enquiry information for as long as reasonably necessary to respond to your enquiry, maintain business records, and meet any legal or accounting obligations. Where information is no longer required, it is deleted or anonymised.

Data sharing

We do not share your personal information with third parties except where necessary to respond to your enquiry (for example, a form processing or email service provider used to operate this website), or where required by law.

Your rights

Under UK data protection law, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information, subject to any legal retention requirements.
• Object to or restrict certain processing.
• Withdraw consent at any time, where processing is based on consent.

Contact us about your data

To exercise any of these rights, or if you have questions about this policy, please contact us by email at [email protected].

Changes to this policy

We may update this Privacy Policy from time to time. The "last updated" date above reflects the most recent revision.